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Frequently Asked Questions

 

Is shipping free?

For orders of 6 bottles or more, wine club members recieve free shipping, yes. 
Please allow up to 10 business days for your order to arrive. 

If I pick up 6 bottles or more today, will that be considered my first shipment?

No. We ship twice per year; April and October. If members purchase wine outside of those times, (which is encouraged) it will not count towards your commitment of 2 annual shipments. 


Do I need to customize my wine package?

No. If you are happy with our curated bundle, you can leave the selection as is. 


When can I choose my wine?

Wine club will send out a reminder email 1 month prior to the seasonal shipments. You will be able to customize your shipment at that point. 


Do I pick it up or is it shipped?

We ask that our members select "ship to self" or "pick up at tasting room". Please ensure your address is up to date if you select ship to self. 


Where do you ship to?

We are currently shipping wine to the following Provinces/Territories; BC, AB, SK, MB, P.E.I, NS, Yukon. All other provinces currently do not allow direct to consumer sales. 
We continue to monitor provincial changes and hope to ship wine to everyone soon.

What is the commitment to the wine club?
Wine club members are committing to receive wine shipments twice a year; Spring (April) and Fall (October). If you decide to purchase wine outside of those shipment times, it will not count towards your membership. 


Can I choose what is in my wine club shipment? How do I login to my account?

YES! For each shipment we create a seasonal curated wine package with the option for members to customize their wine selection. 
First, you will need to login to your account using the "login" button at the top right corner of our website. Once logged in, you will gain access to your profile account information by clocking on your name in the top right corner. A menu bar will pop up. 
From this list you can edit and make changes to your personal, addresses and credit card information.
Select "Club shipment" to make changes to your wine selections. The default curated bundle will be selected, though you can remove those and add what you prefer.
All saved changes will be emailed to us.
Your saved order will be processed on the date specified in our club shipment email. Please refrain from using our regular online ordering system as it does not link to our club shipment.


How do I cancel my membership?

Members are committing to fulfill a one year wine club membership with Frind Winery. By providing credit card information and signing the wine club brochure, you are authorizing Frind Estate Winery to automatically process payments on your credit card. 
Your Friend of Frind Wine Club membership allows access to exclusive privileges are year round. If you do feel the need to cancel after your commitment of two shipments, please contact us at wineclub@frindwinery.com no later than 3 weeks before the next shipment. Thank you. 

 
 
 

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