Who, What, When, How? If you're having any troubles navigating our Wine Club, please see some of our frequently asked questions below. If we have missed answering one of your questions, please email our Club Manager Emily at email@example.com or phone 778-754-8089.
How do I change my Club selection?
- Please contact our team via email or phone as this is not currently an option for Club members to change themselves. At this time, both our Clubs allow you the freedom to select any wines you'd like to receive. If there is a wine missing, please let us know!
I've signed up for a user choice club but received a shipment of wines I didn't choose. Why?
- While our club is user choice, we send out a newsletter with a "base shipment" we've curated if you're feeling adventurous & want to try something new. Our Club shipment email is sent out 1 month before shipping with all important dates & this allows you up to 2 weeks to login to your account and make any changes to your order. If you do not do this before our cut-off date, we automatically ship you the 6 bottles listed in that earlier email.
- We will accomodate as best as possible to correct any late orders however cannot always guarantee this as our Club continues to grow.
Where do you ship wine to?
- We are currently shipping wine to the following provinces: BC, AB, SK, MB, P.E.I & NS. All other provinces currently do not allow direct to consumer sales for alcoholic beverages. We continue to monitor provincial government changes and hope to ship wines to everyone soon.
I've fufilled my 2 shipment commitment but want to cancel my membership, how can I do this?
- We ask that you send us an email with your request to cancel. Our Club Manager Emily will send you a cancellation confirmation once received & delete your credit card on file. We do retain your account with basic personal information in the event you'd like to come visit us again!
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