---

Terms and Conditions

---

 

We're thrilled to have you join our Frind Family and start enjoying the perks of membership. As it goes with most memberships, we'd like to address a few important terms & conditions upon signing up to our Club.

Basic Terms

Wine Club members agree to receive two scheduled (2) shipments of wine per year. Members must be 19 years of age or older.  All information regarding club shipments will be sent via email. Please login to your Member account and make sure your email is up to date, and that you have opted-in to receive email communications.

Payment

Payments are accepted by full credit card only (Visa, Mastercard, Amex) and will be automatically processed on a set billing date that will be communicated to you via email in the month prior to the Club shipment. In order to prevent any delays with your Club order, please login to your Member account and ensure your credit card is up to date. We are unable to process Club payments on hybrid cards at this time (ex. Visa-Debit). 

Club Shipments

Club shipments take place every April and October. Our team curates a seasonal selection, though members always have the opportunity to edit their wine selections. If no changes are made to your club wine selections while the customization window is open, members will automatically be charged for, and sent the curated bundle.

Customizations must be done through the Member's account. A confirmation email will be sent after each time the wine selections are updated. You can update your selections as many times as you'd like, up to the club changes deadline date. Please review the confirmation email and ensure your selection is accurate.

All changes to Club shipments must be made before the club changes deadline date. This date changes with each shipment, and will be emailed to members in the month prior to the upcoming Club shipment. We will be unable to accommodate any changes after this date.

Orders placed outside of the scheduled Club shipment times in April and October are seperate from the Friends of Frind shipments. They will not count towards your Wine Club shipments. 

Shipping

Members can choose whether they would like to Pick Up their Club order, or if they would prefer to have it Shipped. It is the responsibility of the member to ensure their shipping preference is correct. Updates must be made by logging in prior to the club changes deadline date.

Please allow up to 10 business days to receive your order after your order has shipped. We ship with ATS Healthcare. Please track your order through their website, or contact ATS directly for status updates.

All Wine Club shipments will be emailed an Order Confirmation, as well as a tracking number once the package has been shipped. Deliveries require an adult signature and valid Canadian address that is not a PO box. We strongly recommend providing an address that can receive deliveries on weekdays, such as a workplace or someone who can accept the delivery on your behalf. 

Members are responsible for ensuring their shipping information and preferences are correct PRIOR to the club billing date. We cannot guarantee that changes to shipping preferences can be accommodated after this date. Changes that are made after the club billing date may result in delivery delays. Frind Estate Winery is not responsible for shipping delays outside of our control.

If you request to pick up your Wine Club order from our winery, it will be held for 30 days from the billing date. After that time, we will ship to your address on file.

Cancellations and Holds

Members may put their membership on Hold for one season (ie. skip one shipment). Members may cancel their membership after two shipments by providing written notice to wineclub@frindwinery.com. Cancellation requests must be received before the club changes deadline date, if you do not want to receive the upcoming shipment. The club changes deadline date will be emailed to members in the month leading up to the Club shipment. No Cancellations or Holds will be accepted after this date, and your Wine Club payment and shipment will be processed if the membership is active.

Upon cancellation, member benefits are revoked immediately. 

Returns

By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Therefore, it is the responsibility of the member to request the Cancellation or Hold of their membership prior to the club changes deadline date, if they do not want to receive the upcoming shipment. We also ask that Member's double check the wines they have selected, if customizing their Wine Club order to ensure their preferred wines are sent - A confirmation email will be sent after each time the wine selections are updated from within a Member's account. 

---