FRIND WINE CLUB TERMS AND CONDITIONS
We're thrilled to have you join our Frind Family and start enjoying the perks of membership. As it goes with most memberships, we'd like to address a few important terms & conditions upon signing up to our Club.
Basic Terms: Wine Club members agree to receive two (2) shipments of wine per year. Payments are accepted by credit card only and will be automatically processed on the set billing dates. Substitution of wine selections must be made prior to the billing cycle. No changes will be accepted after your payment has been processed.
Members must be 19 years of age or older. Upon delivery or pickup of wine shipments, an adult signature is required. All information regarding club shipments will be sent via email. Please make sure your email is up to date and subscribed to our newsletter.
Club Shipments: Our club shipments take place every April and October. Our team curates a seasonal selection, though members always have the opportunity to edit their wine selections. If no changes are made, members will be automatically charged and sent the curated bundle. All changes to shipments must be made before the club changes deadline, which will be emailed to members at the time of the next shipment. It is the responsibility of the member to maintain current and valid account details, such as email address, credit card details, etc by logging into their account. If a member purchases wine outside of the club shipments, they will still be part of the club processing. We are happy to allow members to skip one shipment during their membership, after which members are automatically included in the following shipment.
Shipping: Please allow up to 10 business days to receive your order after your order has shipped. If you do not receive your order after that time, please contact us via email firstname.lastname@example.org. We ship with ATS Healthcare. All orders that are out for delivery will be emailed a confirmation with a tracking number to the member. Deliveries require an adult signature and valid Canadian address that is not a PO box. We strongly recommend providing an address that can receive deliveries on weekdays, such as a workplace or someone who can accept the delivery on your behalf.
Members are responsible for ensuring their shipping information is correct PRIOR to the club billing date. If we need to redirect an order because the address was not updated, there will be a fee of $10 applied to the credit card on file. Frind Estate Winery is not responsible for shipping delays outside of our control. If you request to pick up your Wine Club order from our winery, it will be held for 30 days. After that time, we will ship to your address on file.
Cancellation: Members commit to a minimum of two (2) Club Shipments that occur twice a year; Spring (April) and Fall (October). Members may cancel their membership after two shipments by providing written notice to email@example.com no later than 2 weeks prior to the next shipment billing date. We cannot guarantee cancellations during shipment processing. Each shipment email that is sent to club members has a strict “account changes” deadline. Upon cancellation, member benefits are revoked immediately. For any questions regarding our cancellation policy, please email firstname.lastname@example.org.
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